Refund Policy

1. General approach

Everything sold on ScholarsResult is a digital product or service delivered online. We want every purchase to be fair to buyers and to the instructors and scholars who create the work. This policy explains when a refund is available for each product. Payments are processed securely by Paystack.

2. Online courses

Courses sold on the ScholarsResult marketplace and instructor storefronts are covered by a 7-day refund guarantee. You are eligible for a full refund when both of the following are true:

• · You request the refund within 7 days of purchase.
• · You have completed less than 20% of the course content.

We track lesson progress in your learning dashboard and use it to assess eligibility. Refunds may be declined where there is evidence of abuse, such as repeated purchase-and-refund of courses or sharing access with others. Once a course refund is approved, access to that course is removed.

3. AI Content Studio subscriptions

• · New accounts start with a free trial. No card is required, and you are not charged unless you choose a paid plan.
• · Paid plans renew every 30 days. You can cancel at any time from your billing page, and you keep access until the end of the period you have already paid for.
• · We do not provide refunds or credits for partially used billing periods.
• · If you were charged after cancelling, charged twice, or charged in error, we will refund that charge in full.

4. Plagiarism and AI checks

• · Standard checks within your monthly free allowance cost nothing.
• · A paid check is non-refundable once the report has been delivered, because the analysis has been performed.
• · If a paid check fails or cannot be completed, we will rerun it at no cost or refund you in full, whichever you prefer.

5. Academic support projects

For custom projects, our first step is to review the concern and provide revisions within scope before a refund is considered.

Refunds are available for:

• · Duplicate payment for the same project.
• · Cancellation requested before substantive work begins.
• · Verified non-delivery attributable to ScholarsResult.

Refunds are not available for:

• · Delays caused by missing client materials or late responses.
• · Scope changes after work has started.
• · Dissatisfaction where requested revisions were not used.
• · Outcomes outside our control (grades, admissions, publication decisions).

6. Duplicate or unauthorised charges

For any product, if you were charged twice for the same item or see a charge you did not authorise, contact us and we will investigate and refund confirmed errors in full.

7. How to request a refund

Email us with your account email, the payment reference from your receipt, the product you purchased, and the reason for your request. Requests for courses must be made within 7 days of purchase. Requests for other products should be made within 7 days of delivery or of the charge in question.

Please contact us before raising a dispute or chargeback with your bank. Most issues can be resolved quickly and directly.

8. Review and payment timeline

We review requests within 5 to 10 business days. Approved refunds are returned to the original payment method in the original currency of the charge. Your bank or card issuer may take additional time to show the refund, and we are not responsible for exchange-rate differences or fees charged by your bank.

9. Contact

Send refund requests to support@scholarsresult.com.